1. Refund Eligibility

Refund eligibility may vary depending on:

• Selected service type
• Chosen package
• Contract status
• Payment stage
• Applicable service terms and conditions

2. Booking Confirmation

• Payments made through the website are subject to booking confirmation by our team.
• A payment does not automatically guarantee service availability or booking approval.

3. Service Availability

If the requested service cannot be confirmed or is unavailable:

• Our team will contact you directly.
• Alternative options may be offered, including rescheduling or service adjustments.
• Refund eligibility will be reviewed based on the circumstances of the booking.

4. How to Request a Refund

To request a refund, customers must:

• Contact Dana Al Tawash Customer Support.
• Provide booking details and payment reference information.
• Submit the request within the applicable service period.

5. Refund Processing

• Approved refunds will be processed through the original payment method whenever applicable.
• Processing times may vary depending on the payment provider, bank, or financial institution.

6. Non-Refundable Charges

The following may be non-refundable depending on the service terms:

• Administrative fees
• Confirmed service charges
• Completed booking procedures
• Contract-related processing fees

7. Contact Us

If you have any questions regarding this  please contact us:

• Dubai, United Arab Emirates
• +971 4 220 7666
•  info@danaaltawash.ae
• www.danaaltawash.ae⁠